Please read the following policy prior to returning implants and instruments to V.O.I. :

Each order is checked for accuracy prior to leaving V.O.I. It is the responsibility of the customer to notify V.O.I. of any discrepancies within 48 hours of delivery.

Unused products in sealed original packaging may be returned for a credit or refund ( if pre-paid ) within 30 days of receipt. Customers who return items after 30 days of receipt will receive a merchandise credit. Merchandise credits are valid for one year and become void if not used during that time. Credit and refunds will not be given for items not purchased directly from V.O.I. Shipping and insurance charges are nonrefundable.

Returned items that are not in their original packaging and have not been autoclaved or present in the surgical field,  are subject to a 35% re-stocking fee.

The following special order items may not be returned:

  • Plates that have been cut to customer specifications
  • gSource and Miltex instruments that have been removed from their original packaging

V.O.I. products are guaranteed to meet specifications and be free of defects in workmanship and materials. Returned products will be replaced or repaired at our discretion provided there is no evidence of abuse, misuse or unserviceability due to wear from prolonged use. This policy presumes all instruments are used under normal operating conditions, established techniques and cleaned properly after each use. All instruments under this policy must be returned in sterile condition with a certificate of sterilization accompanied by an RMA#.

All returns must be accompanied by an RMA# and a copy of the original invoice or packing slip. If you do not have these, please contact your account representative for this information.

Fill out the form below to receive a Return Authorization Number. Requests will be processed during office hours Mon-Fri 8 AM to 4 PM EST)

 

Please send all returns to:

V.O.I. Returns Department RMA#_______

310 Commerce Lake Drive

Unit 107

Saint Augustine, FL 32095

For returns in Canada:

Veterinary Orthopedic Implants

200-5925 Airport Rd

Mississauga, ON L4V1W1