Due to the uncertainty of any disruptions to everyday business, we cannot guarantee transit and repair times for certain repairs - especially repairs that require them being sent overseas.
VOI and its subsidiaries hold the rights to exclude warranties based off of periodic maintenance and repair or replacement of parts due to normal wear and tear, improper care procedures and misuse of intended power equipment.
Warranties are invalid if the factory applied serial number has been altered or removed from the equipment.
Warranties do not cover:
- Cosmetic damages due to accident, misuse, abuse, negligence, commercial use or modification of any part of the equipment.
- Damage due to improper operation or maintenance, connection to improper voltage supply (if applicable)
- Attempted repair by any other party other than Veterinary Orthopedic Implants.
Repair and Refurbishment Warranty
All hand pieces and attachments will be returned to customer with a 90 day part and labor warranty starting on the date of completed repair. Proof of purchase in the form of a bill of sale or receipted invoice, which is evidence that the equipment is within the Warranty period, must be presented to obtain Warranty service.
Warranties on all Power Equipment is VOID for the following reasons:
- Improper care
- Improper use
- Damage from dropping
Refer to your Manufacturer Care and Maintenance manuals received upon purchase to ensure your warranties are valid. Your Customer Account Specialist will set a date to go over the care and maintenance of your equipment. Please make yourself available on the date discussed.
Please take the time to fill the forms listed prior to sending in power equipment for repair.
NEED TO INITIATE A REPAIR for Power Equipment or Instruments?
The steps below will ensure that the power equipment you are sending will be serviced appropriately.
All power and instrument repairs require an RMA#
Please obtain an RMA# by filling out the form below. You will receive a response via email with an RMA#
Please print and fill out the forms linked here:
Include these forms with the shipment of your power equipment to us.
For power equipment and instrument repair in Canada , please ship to the following address:
VOI Canada, ULC
290 Traders BLVD E Unit 4
Mississauga, ON L4Z 1W7
For all power repair related inquiries, please email: firstname.lastname@example.org