COVID-19 UPDATE

PLEASE NOTE: Shipping guarantees for all carriers may experience delays due to the current pandemic and unrest in the United States. While we will work with our accounts to ensure timely and expected delivery of your products, certain measures are outside of our control. We thank you for your understanding. Please contact your VOI Rep immediately with concerns: 904.436.6540 or email Sales@vetimplants.com

Shipping Expectations

We are in close contact with our shipping and logistics teams to ensure you have the most up to date information regarding shipping regulations and restrictions. Commitment times are changing rapidly with newly developed restrictions. In some instances, shipping surcharges are being administered by the carriers. These surcharges are outside of our control. Please check back here for updates or interruptions to service levels from:

FED EX

UPS

In these unusual times, VOI remains committed to your success

For the time being, Veterinary Orthopedic Implants Corporate Office and Distribution Center will be open from 8 am until 6 pm.

We are prepared to assist our customers via video meetings, calls, or emails from wherever our desk may take us. 

Simply call 904.436.6540 and you will be directed to the appropriate individual. 

As a non-public-facing, Essential Business, we remain open to continue to service the many veterinary surgeons worldwide dependent on our products and services until further restrictions prevent us from doing so. However, with the emergent situation, we are also prepared to take all necessary measures to maintain the health and safety of our staff and customers. 

We are monitoring the COVID-19 situation hourly and continue to work as a company, albeit with slim numbers at times, to ensure safe practices to deliver your products to you safely. 

We have taken the following measures to ensure both our safety and that of our customers:

  • Mandated our VOI family members to remain home if they even feel the slightest bit ill and/or are caring for an individual who is ill
  • those returning from travel of any kind (work of pleasure) are expected to self-quarantine at home for a minimum of 14 days
  • VOI and its subsidiaries are accepting no outside visitors into our buildings

Additionally, VOI and its subsidiaries have instilled a top-of-the-hour wipe-down policy to ensure clean and germ-free surfaces throughout all areas of our company. That means the very spaces your orders are prepared in have been held to the strictest of recommended standards to ensure your safety as well.

We encourage online ordering!

Due to the uncertainty of any disruptions to everyday business, we want to be able to continue to deliver what you need. We may be operating at reduced on-site staff levels; however, we will continue to pick, pack and ship orders as they are received. You may experience a slight delay in delivery due to measures we cannot control.

If you get stuck or need help, please email or call your Territory Representative immediately and they can walk you through signing up or placing your first order.

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Need Help? Contact your Sales Rep directly via email.

Northeast (ME, VT, NH, MA, RI, CT): Emmylou.draper@vetimplants.com

Mid-Atlantic (VA, WV, MD, PA, NY, DE, NJ, DC) Emmylou.draper@vetimplants.com

Southeast (GA, SC, NC, FL, AL, MS, LA, AR, TN) Lauren.hester@vetimplants.com

Southwest (UT, CO, AZ, NM, TX, OK, CO) Kelly.bassett@vetimplants.com

West (CA, NV, HI): Kyle@vetimplants.com

Midwest (ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH, KY): nicole@vetimplants.com

Northwest (WA, OR, AK, ID, MT, WY): Francisco.alvarez@vetimplants.com

Canada (all Territories): Faye@vetimplants.com

Continued Education and Lab inquiries: Chris@vetimplants.com

COUPA/Hosted eCatalogs or Website Order questions: chase@vetimplants.com

Office Visits

While our extensive field coverage may be suspended temporarily, we do encourage virtual office visits. Our reps can meet, in person, face-to-face, to demonstrate and showcase our extensive line of implants, surgical power equipment, surgical instrumentation and would closure options. Simply fill out THIS FORM and your rep will contact you directly.

Shipping Expectations

We are in close contact with our shipping and logistics teams to ensure you have the most up to date information regarding shipping regulations and restrictions. Commitment times are changing rapidly with newly developed restrictions. In some instances, shipping surcharges are being administered by the carriers. These surcharges are outside of our control. Please check back here for updates or interruptions to service levels from:

FED EX

UPS