Peak Shipping Expectations

The Holidays are HERE! 

Please plan accordingly for potential delays in shipping due to increased volume with shippers and the USPS.  As always, EVERY effort will be made to ensure your packages ship on time.

In adjusting to these conditions, VOI will NOT be able to guarantee the following from October 1, 2021 through January 8, 2022:

  • Orders will go out same day as they are received

  • Refunds will be issued to delivery-related delays beyond our control

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Effective March 26, 2020, the UPS® Service Guarantee for all shipments from any origin to any destination has been suspended until further notice. However, the follow Service Guarantees have been reinstated for the following services:

Next Day Air Early
Next Day Air*
Worldwide Express NA1
Worldwide Express Plus
Worldwide Express
Worldwide Express Saver
Worldwide Express Freight
Worldwide Express Freight Midday

* Effective October 18, 2021 delivery commitment times for UPS Next Day Air destined to residential locations with a typical delivery time of 10:30 AM will be extended to 12:00 PM. 

For more information and UPS delivery expectations, CLICK HERE.

 

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For Information about FedEx delivery expectations for US and International, CLICK HERE.

FedEx Express

Consistent with the FedEx Service Guide, the FedEx Money-Back Guarantee will be suspended from November 1, 2021 through January 22, 2022 for the following services:
FedEx First Overnight® 
FedEx Priority Overnight® 
FedEx Standard Overnight®
FedEx First Overnight Extra Hours*
FedEx Priority Overnight Extra Hours*
FedEx Standard Overnight Extra Hours*
FedEx International First® 
FedEx International Priority® 
FedEx International Priority® Freight 

FedEx Ground

The money-back guarantee for FedEx Ground and FedEx Home Delivery® has been suspended until further notice.

Please plan accordingly for these potential delays in shipping due to increased volume with all shippers and the USPS. 

As always, EVERY effort will be made to ensure your packages ship and arrive on time.
Call your Customer Account Specialist NOW
with questions!

904.436.6540

Review the VOI shipping policy.