Peak Shipping Expectations

The Holidays are HERE! 


Please plan accordingly for potential delays in shipping due to increased volume with shippers and the USPS. As always, EVERY effort will be made to ensure your packages ship on time.

In adjusting to these conditions, VOI will NOT be able to guarantee the following:

  • Orders will go out same day as they are received

  • Refunds will be issued to delivery-related delays beyond our control

The guarantee is suspended for all Ground shipments, including shipments to and from Alaska, Hawaii and Puerto Rico, and UPS Standard shipments picked up or scheduled for delivery between December 16, 2019 and January 8, 2020.

Next Day Air commit times are being extended by 90 minutes (however next Day Air Early AM – Delivery by 8 am is NOT included)

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For more information and UPS delivery expectations, CLICK HERE.

 

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For Information about FedEx delivery expectations for US and International, CLICK HERE.

FedEx Express

Consistent with the FedEx Service Guide, the FedEx Money-Back Guarantee will be suspended temporarily on the following dates: 

Wednesday, Dec. 18, through Tuesday, Dec. 24, 2019, for shipments delivered by the end of the day on the published delivery commitment date for the selected service and destination.

This applies to the following FedEx Express® services:

• FedEx First Overnight®

• FedEx Priority Overnight®

• FedEx Standard Overnight®

• FedEx 2Day®

• FedEx 2Day® A.M.

• FedEx Express Saver®

• FedEx First Overnight® Freight

• FedEx 1Day® Freight

• FedEx 2Day® Freight

• FedEx 3Day® Freight

• FedEx International First®

• FedEx International Priority®

• FedEx International Economy®

• FedEx International Priority DirectDistribution®

• FedEx International Economy DirectDistributionSM

• FedEx International MailService®

• FedEx International Priority® Freight

• FedEx International Economy® Freight

FedEx Ground

Packages tendered to FedEx Ground for delivery on the day after Thanksgiving will be scheduled for delivery on that day if the recipient business is open, but in any event, the delivery commitment will be extended to the next business day for application of the money-back guarantee.2 The money-back guarantee for FedEx Ground and FedEx Home Delivery® will be suspended temporarily for packages picked up on Monday, Dec. 2, through Tuesday, Dec. 24, 2019.

The FedEx SameDay money-back guarantee does not change through the holidays. 

Please plan accordingly for these potential delays in shipping due to increased volume with all shippers and the USPS. 

As always, EVERY effort will be made to ensure your packages ship and arrive on time.
Call your Customer Account Specialist NOW
with questions!

904.436.6540

Review the VOI shipping policy.