Power Repair

All Power Equipment sold and distributed by VOI comes with a limited warranty. Upon receipt of your new power equipment, you will receive a paper copy of your warranty certificate completed by your Customer Account Specialist or VOI representative. It is important to keep these warranties in a handy spot should you need to access them to initiate a repair or return. 

LIMITED WARRANTY - OVERVIEW OF COVERAGE 

All Power Equipment under sale of Veterinary Orthopedic Implants and its subsidiaries is subject to the following terms:

From Date of Purchase, the following warranties are stated:

VOI POWER

  • Hand Pieces ( New ) includes: T1100 – Pneumatic T.P.L.O. Saw, HSMD 1200 – Micro Drill, MSS 1630 – Micro Sagittal Saw- 1 Year
  • Attachments ( New ) includes: T1100-25 – Pneumatic T.P.L.O. Hose - 1 Year
  • Accessories for system maintenance are not under warranty at the time of sale

deSoutter POWER

  • Hand Pieces ( New ) includes: V-MBQ-708 Ortholite Handpiece Twin Trigger - 1 Year
  • Attachments ( New ) includes: V-NQ-707, Sagittal, V-OQ-708 TPLO, TPLO, V-DQ-708 JAC, Jacobs Chuck, V-DQ-708-AO, AO Chuck, V-WQ-707, Wire Driver - 1 Year
  • Batteries ( New ) Aseptic or Autoclavable - 90 Days
  • Battery Charging System - 1 Year
  • Accessories for system maintenance are not under warranty at the time of sale
  • deSoutter Electric Cast Saw – V4772821 - 1 Year
  • deSoutter Pneumatic T.P.L.O. Saw – DPX-170S - 1 Year
  • Pneumatic Hose for DPX-170S - 1 Year

AESCULAP POWER

  • Hand Pieces ( New ) includes: GT668 – 3Ti T.P.L.O. Saw , GA671- 3Ti Small Drill - 365 Days
  • Attachments ( New ) includes: GB635R – AO Drill Attachment, GB638R – Jacobs Drill Attachments, GB643R – Wire and Pin Attachments, GB660R – Sagittal Attachment - 90 Days 
  • Batteries ( New ) only for GA666 – 3Ti NiMH Battery Short - 90 Days
  • Battery Charging System - 365 Days
  • Accessories for system maintenance are not under warranty at the time of sale

STRYKER POWER

  • Hand Pieces ( Refurbished ) S-4200 - 82 Days
  • Attachments ( Refurbished ) includes: S-4100-110 – AO Drill Attachment, S-4100-131 – Jacobs Drill Attachment, S-4100-125/S-4100-62 – Wire and Pin Attachments, S-4100-400 – Sagittal Attachment - 90 Days 
  • Batteries ( New ) STR-4000, Charging Bay - 60 Days
  • Batteries (Refurbished) STR-4000R, S-4112R - 30 Days
  • Accessories for system maintenance are not under warranty at the time of sale

VOI and its subsidiaries hold the rights to exclude warranties based off of periodic maintenance and repair or replacement of parts due to normal wear and tear, improper care procedures and misuse of intended power equipment.

Warranties are invalid if the factory applied serial number has been altered or removed from the equipment.

Warranties do not cover:

  • Cosmetic damages due to accident, misuse, abuse, negligence, commercial use or modification of any part of the equipment. 
  • Damage due to improper operation or maintenance, connection to improper voltage supply (if applicable) 
  • Attempted repair by any other party other than Veterinary Orthopedic Implants.

Repair and Refurbishment Warranty

All hand pieces and attachments will be returned to customer with a 90 day part and labor warranty starting on the date of completed repair. Proof of purchase in the form of a bill of sale or receipted invoice, which is evidence that the equipment is within the Warranty period, must be presented to obtain Warranty service.

Warranties on all  Power Equipment is VOID for the following reasons: 

  • Improper care
  • Improper use  
  • Damage from dropping

Refer to your Manufacturer Care and Maintenance manuals received upon purchase to ensure your warranties are valid. Your Customer Account Specialist will set a date to go over the care and maintenance of your equipment. Please make yourself available on the date discussed.

Please take the time to fill the forms listed prior to sending in power equipment for repair.

 NEED TO INITIATE A REPAIR?

The steps below will ensure that the power equipment you are sending will be serviced appropriately.

All power repairs require an RMA#

Step 1: 

Please obtain an RMA# by filling out the form below. You will receive a response via email with an RMA#

Step 2:

Please print and fill out the forms linked here:

>>> Power Repair and Sterilization Form <<<

Include these forms with the shipment of your power equipment to us.

 

For all power equipment repairs in the U.S. , please ship to the following address:

Veterinary Orthopedic Implants

Repair Department RMA#________

310 Commerce Lake Drive

Unit 107

Saint Augustine, FL 32095

 

For power equipment repair in Canada , please ship to the following address:

VOI Canada, ULC

290 Traders BLVD E Unit 4

Mississauga, ON L4Z 1W7 

For all power repair related inquiries, please email: repairs@vetimplants.com