You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All products must be listed on the RMA request with corresponding Sales Order Number
- Full refunds or full credit to be issued for returns made within 30 days of purchase. With proof of purchase Sales Order Number
- Credits will be be issued for all returns made post 30 days of purchase
- Credits will be applied to purchases within six months of return
- All returns post 30 days of purchase will be subject to a 35% restocking fee
- All Product returned with damaged or altered packaging will be subject to a 35% restocking fee
- VOI will not accept returns of products purchased in excess of one (1) calendar year
- All products returned which were not listed on the original RMA will be returned to customer at customer’s expense (UPS $15)
Credit will not be given for items not purchased directly from VOI or for items that VOI no longer offers.
If you need to return an item, please BEGIN HERE with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you submit an order, we require that you select a delivery method based on the timeframe you need your purchase. VOI and its subsidiaries offer flat rate shipping.
Pricing, terms and policies are subject to change without notice.