US Repairs

All Power Equipment sold and distributed by VOI comes with a limited warranty. Upon receipt of your new power equipment, you will receive a paper copy of your warranty certificate completed by your Customer Account Specialist or VOI representative. It is important to keep these warranties in a handy spot should you need to access them to initiate a repair or return. 

VOI and its subsidiaries hold the rights to exclude warranties based off of periodic maintenance and repair or replacement of parts due to normal wear and tear, improper care procedures and misuse of intended power equipment.

Warranties are invalid if the factory applied serial number has been altered or removed from the equipment.

Warranties do not cover:

  • Cosmetic damages due to accident, misuse, abuse, negligence, commercial use or modification of any part of the equipment. 
  • Damage due to improper operation or maintenance, connection to improper voltage supply (if applicable) 
  • Attempted repair by any other party other than Veterinary Orthopedic Implants.

Repair and Refurbishment Warranty

All hand pieces and attachments will be returned to customer with a 90 day part and labor warranty starting on the date of completed repair. Proof of purchase in the form of a bill of sale or receipted invoice, which is evidence that the equipment is within the Warranty period, must be presented to obtain Warranty service.

Warranties on all  Power Equipment is VOID for the following reasons: 

  • Improper care
  • Improper use  
  • Damage from dropping

Refer to your Manufacturer Care and Maintenance manuals received upon purchase to ensure your warranties are valid. Your Customer Account Specialist will set a date to go over the care and maintenance of your equipment. Please make yourself available on the date discussed.

Please take the time to fill the forms listed prior to sending in power equipment for repair.

 NEED TO INITIATE A REPAIR for Power Equipment or Instruments?

The steps below will ensure that the power equipment or instruments you are sending will be serviced appropriately.

All repairs require an RMA#

Step 1: 

Please obtain an RMA# by filling out the form below. You will receive a response via email with an RMA#

Step 2:

Please print and fill out the forms linked here:

>>> Power and Instrument Repair and Sterilization Form <<<

Include both these forms (repair form and sterilization form) with the shipment of your power equipment to us.

 

For all power equipment and instrument repairs in the U.S. , please ship to the following address:

Veterinary Orthopedic Implants

Repair Department RMA#________

310 Commerce Lake Drive

Unit 107

Saint Augustine, FL 32095